Not 100% satisfied? Money back guarantee
Your satisfaction is our goal. Not convinced? Follow the steps below and receive your paid amount back.
Why 100% Satisfaction Guarantee?
We are only satisfied when you are too. We promise to supply you with top quality rugs. Made entirely in Belgium thanks to our 200 enthusiastic craftsmen and women. Still not convinced? We will gladly take your rug back.
How long is this valid?
30 days after you received your rug.
Send an email with the reason for return. Make sure the rug is packed properly and securely . We will arrange for a collection service to come by to collect your carpet. No signs of use or stains? Then you will receive the paid amount directly into your account.
Not sure about the right size or color? No worries! Ask for free advice and we will help you personally. This way we avoid unnecessary costs and disappointments.